Witzeal

AI-Backed Player Insights Help Witzeal Level Up Retention

Faster
Response Times

Lower
Support Costs

Enhanced
Customer Experience

About the Company

Witzeal is a leading gaming technology company offering immersive digital experiences to millions of users. Their platform sees high engagement, requiring seamless customer support at scale.
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The Problem Statement

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High Chat Volume

Handling 3,000-3,500 daily chat sessions, each with multiple messages, required a scalable AI-powered support system.

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Delayed Human Support

With growing queries, manual customer support led to long wait times, impacting user experience.

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API Integrations & Automation Needs

Witzeal needed custom API integrations, AI-human handoff, and automated query tracking to streamline operations.

How LYZR Solved It ?

With Lyzr, Witzeal deployed an AI-powered chat support agent, built for real-time engagement and intelligent query resolution.

✓ Custom AI Chat Agent : Fully integrated into Witzeal's workflow, automating responses and improving efficiency.
✓ Scalable AWS Infrastructure : Using Agent Factory Servers, RAG Servers, MongoDB Nodes & Qdrant Nodes, Lyzr ensured performance, scalability, and security.
✓ AI-Human Handoff : Achieved a low agent transfer rate (<10-15%), reducing dependency on manual interventions.
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The Outcome

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Faster Response Times

AI-assisted chatbots provided instant answers, reducing wait times significantly.

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Lower Support Costs

AI automation reduced dependency on human agents, cutting operational costs.

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Enhanced Customer Experience

Seamless query resolution, session tracking, and personalized responses improved user engagement.

Behind the Scenes: How Lyzr Builds Enterprise AI on AWS

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How Lyzr handled security?

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Data Residency

The data resides within the customer's own cloud, ensuring 100% ownership and adherence to data residency requirements.

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Compliance

Lyzr Agent Platform is SOC2, GDPR, and ISO 27001 compliant, ensuring enterprises can run their critical workloads safely.

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Reflection

Lyzr's reflection module reduces the chances of hallucination. This feature is enabled in most critical applications for higher accuracy.

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