AI-Driven Refund System cuts ticket volume and enhances fraud checks with hybrid generative-predictive agents
About the Company
The Problem Statement
Rigid Rule-Based Chat
Existing system couldn’t handle ambiguous queries, causing high ticket volumes.
Fraud Concerns:
Refund approvals needed robust screening to avoid losses.
Platform Limitations:
Open-source AI frameworks raised vulnerabilities; the bank needed a more secure, enterprise-grade solution.
How LYZR Solved It ?
The Outcome
Reduced Ticket Volume
Ambiguous queries are resolved seamlessly by the AI-driven chat, lowering customer support load.
Stronger Fraud Prevention
Automated checks leverage historical data for higher accuracy.
Enhanced CX
Customers enjoy flexible, natural conversations and faster refunds.
Behind the Scenes: How Lyzr Builds Enterprise AI on AWS
How Lyzr handled security for A rising financial institution
Data Residency
The data resides within the customer's own cloud, ensuring 100% ownership and adherence to data residency requirements.
Compliance
Lyzr Agent Platform is SOC2, GDPR, and ISO 27001 compliant, ensuring enterprises can run their critical workloads safely.
Reflection
Lyzr's reflection module reduces the chances of hallucination. This feature is enabled in most critical applications for higher accuracy.
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Future-Ready Platform
Enhanced Customer Experience
