Global IT giant

AI-Driven Change Request Analysis slashes high-priority incidents by 80%, preserving business continuity

About the Company

A global IT services leader driving digital transformation, AI, cloud, and cybersecurity innovation across industries.
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The Problem Statement

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Frequent P1 Incidents

Over 500 high-priority issues annually disrupt client operations.

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Human Oversight

Avoidable mistakes in change management lead to service outages.

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Ineffective LLM-Only Tools

Previous solutions missed crucial details, lacking deterministic risk analyses.

How LYZR Solved It ?

This company deployed LYZR’s hybrid flow orchestrator, blending generative and predictive AI to analyze incoming change requests, flag risks, and suggest preventive measures—boosting incident prediction accuracy to 80%.

The Outcome

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80% Fewer P1 Incidents

Significant reduction in service disruptions.

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Better Business Continuity

Clients experience smoother, more reliable operations.

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Resource Savings

Hundreds of labor hours reclaimed through proactive risk mitigation.

How Lyzr works ?

How Lyzr handled security for this Global IT giant?

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Data Residency

The data resides within the customer's own cloud, ensuring 100% ownership and adherence to data residency requirements.

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Compliance

Lyzr Agent Platform is SOC2, GDPR, and ISO 27001 compliant, ensuring enterprises can run their critical workloads safely.

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Reflection

Lyzr's reflection module reduces the chances of hallucination. This feature is enabled in most critical applications for higher accuracy.

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