- AI Hiring Assistant
HR Helpdesk Agent
Provides instant answers to common HR questions and routes complex inquiries appropriately.
Agent Overview
An intelligent help desk agent that automates HR query handling, ensures policy-aligned responses, and gives HR teams visibility into recurring employee concerns—delivering instant support, every time.
The Problem Statement
Slow, manual query resolution
HR teams are flooded with repetitive queries, causing long response times and reduced employee satisfaction.
No insight into recurring issues
Without analytics, HR can’t identify or act on recurring employee concerns.
Limited availability
Support is restricted to working hours, leaving employees hanging after hours.
How the Workflow Works?
A step-by-step walkthrough of the HR Helpdesk Agent
Employee submits a query
Via Slack, Teams, email, or HR portal—regarding policies, payroll, or benefits.
AI HR Help Desk Agent takes charge
The agent retrieves an answer from the knowledge base or uses LLMs (GPT-4, Claude 3) to generate a response.
Compliance & Policy Verification
The HR Compliance Agent ensures every response aligns with the latest company rules and legal regulations.
Response is delivered instantly
The employee receives a clear, policy-compliant reply—within seconds.
Query is saved
The Memory Module tracks the query history for future reference.
Patterns are analyzed
The AI Insights Agent evaluates recurring issues across departments.
Recommendations for HR teams
Actionable analytics help HR teams resolve root causes and proactively improve support.
Benefits & Capabilities
Instant, policy-aligned answers
Employees get responses immediately—with accuracy, clarity, and compliance built-in.
24/7 availability
Plug into your ATS, calendars, and email systems effortlessly -no disruption required.
Built-in analytics
HR teams receive insights into top queries, helping them streamline documentation and training.
Seamless escalations
Complex questions? The agent auto-escalates to a human through your existing ticketing system.
Tech Stack
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Category
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Tools / Stack
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|---|---|
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LLM
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GPT-4, Claude 3 for parsing, matching, and candidate scoring
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Knowledge Retrieval
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Pinecone, Qdrant
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HRMS Integrations
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Workday, BambooHR, SAP SuccessFactors
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Ticketing Integrations
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Zendesk, Freshservice, ServiceNow
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Memory Modules
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Short-term (session-based), Long-term (historical tracking)
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Collaboration Channels
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Slack, Microsoft Teams, Email Bot
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Workflow Automation
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Lyzr AI Agent API
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Supporting Agents
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Compliance Agent, Memory Module, AI Insights Agent
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Industry-grade
security and compliance
Lyzr Agent Studio is the only platform you need to create, business. Build smarter, faster, and scalable AI solutions in just a few clicks.
Choose how you build and deploy
With Lyzr, you have the flexibility to use agents through our SaaS platform or host within your own infrastructure.
Deploy on Lyzr Cloud
- Instant setup with no infrastructure management.
- Automatic updates.
- Pay-as-you-go pricing.
- 24/7 monitoring and enterprise-grade security.
Deploy On-Premise
- Complete control over infrastructure and data.
- Custom deployment.
- Enhanced security with your protocols.
- Dedicated support and implementation assistance.
