I’ve spent a lot of time reflecting on how organizations use AI. Sure, we’ve all seen the headlines: AI automates emails, helps customer service teams respond faster, and even generates ideas for product managers. And yes, those wins are impressive.
But these AI agents—no matter how advanced—usually work in isolation. They’re like individual players on a sports team who never practice together, never strategize together, and never improve from each other’s strengths.
What if that could change?
What if every AI agent in your organization—not just the marketing one or the customer service one—could share insights, learn from each other, and operate as part of a cohesive system?
That’s the vision behind OGI: Organizational General Intelligence.
Why AI Agents Shouldn’t Work Alone: The Case for OGI
The concept of OGI is rooted in a simple but profound idea: the whole is greater than the sum of its parts.
Organizations are incredibly complex systems, with countless moving pieces that need to work together to achieve success. Yet, the way we use AI today often reinforces silos rather than breaking them down.
Consider this:
- Marketing might be running a campaign to promote a new feature.
- Customer support might be fielding complaints about an existing bug.
- The product team might be brainstorming their next innovation.
Each team is doing its job, but there’s little to no communication between them.
The result? Missed opportunities, duplicated efforts, and sometimes, customer frustration.
OGI changes this dynamic by enabling AI agents across the organization to share insights, collaborate, and operate as a cohesive system. Effective management practices can further enhance this by ensuring that leaders, strategies, and stakeholder relationships are aligned to leverage these insights.
It’s not just about automating individual tasks—it’s about creating a collective intelligence that helps the organization adapt, learn, and thrive.
Understanding Organizational Intelligence
OGI stands for Organizational General Intelligence, and it’s exactly what it sounds like:
It’s the combined intelligence of all the AI agents in your organization, working together as a single system. Just as intelligence tests are used to assess human cognitive abilities, OGI can be evaluated through its ability to integrate and enhance the performance of individual AI agents.
Unlike traditional AI deployments, which focus on individual tasks, OGI creates a knowledge mesh that connects every AI agent and the data it produces. This mesh acts like a continuously evolving map of your organization’s operations, enabling agents to:
- Share insights and learn from each other.
- Surface patterns that no single agent could identify on its own.
- Make better decisions by understanding the bigger picture.
Think of OGI as the “brain” of your organization, with each AI agent serving as a specialized neuron. Together, they enhance the cognitive abilities of the system, creating a framework that’s far more powerful, adaptive, and intelligent than any single agent could be.
When Does OGI Start to Shine?
While OGI can add value to any organization, its benefits become truly transformative when you reach a certain scale.
Once you have five or more AI agents handling distinct parts of your business—customer support, marketing, sales, product development, operations—you start to see exponential gains. These gains are driven by the AI’s ability to leverage various mental abilities, such as reasoning across different domains, to enhance overall performance.
Adding co-pilot agents (the ones humans interact with directly) amplifies this effect, as they bring in real-time feedback and human context that refine OGI’s knowledge mesh.
A Real-World Example of OGI in Action
To illustrate how OGI works, let’s look at a hypothetical scenario:
Imagine your organization has three AI agents:
- A marketing agent responsible for email campaigns.
- A customer support agent handling tickets and identifying common pain points.
- A product brainstorming agent helping your team map out new features.
Without OGI, these agents work in isolation.
- The marketing agent focuses on engagement metrics, oblivious to the fact that customers are frustrated with the feature being promoted.
- The customer support agent logs complaints but has no way of communicating these insights to other teams.
- The product brainstorming agent dreams up new ideas without considering the pain points customers are currently facing.
Now, let’s introduce OGI into the mix.
- The customer support agent flags recurring complaints about a specific feature.
- OGI surfaces this insight to the product brainstorming agent, suggesting that the team prioritize fixing the issue before launching new features.
- The marketing agent adjusts its messaging to address the problem proactively, reducing customer frustration and improving engagement.
This level of collaboration ensures that every part of your organization is aligned, adaptive, and focused on what matters most. This creates an intelligent organization, where knowledge, leadership, and structure foster the capacity to adapt and thrive in changing environments.
What’s in it for Your Organization?
So, what does this actually mean for your organization?
OGI breaks down these silos by creating a shared intelligence layer that connects every part of your organization. By leveraging the skills and expertise of knowledge workers, OGI enhances organizational intelligence and performance, fostering a more adaptive and responsive environment.
This means that your teams can make better decisions, faster. They can collaborate more effectively, share insights seamlessly, and respond to changes in the market with agility.
1. Break Down Silos
One of the biggest challenges in any organization is the lack of communication between teams. Marketing, sales, customer support, and product development often operate in their own bubbles, leading to inefficiencies and missed opportunities.
OGI breaks down these silos by creating a shared intelligence layer that connects every part of your organization, resulting in a more intelligent organization.
2. Better Decisions, Faster Results
With OGI, decisions are informed by the collective knowledge of your entire organization. Incorporating emotional intelligence into this process ensures that decisions are not only rational but also empathetic and considerate of human factors.
Whether you’re planning a product launch or addressing a customer issue, OGI ensures you have all the context you need to make the right call.
3. Adapt in Real Time
In today’s fast-paced business environment, adaptability is key. OGI enables your organization to respond to changes quickly by surfacing insights and aligning efforts across teams.
Additionally, other factors such as leadership, strategy, and environmental conditions play a crucial role in determining how effectively an organization can adapt to change and complexity.
4. Drive Innovation in an Intelligent Organization
By connecting AI agents and surfacing patterns that no single agent could see on its own, OGI unlocks new opportunities for innovation. Similar to how specific mental abilities are interconnected and contribute to broader areas of reasoning in human intelligence, these AI agents collectively enhance problem-solving capabilities. It’s not just about doing things better—it’s about doing things differently.
What We’ve Seen at Lyzr
At Lyzr, we’ve already started experimenting with OGI, and the results have been remarkable.
One example involves our sales, marketing, and customer support agents:
- The sales agent improved its outreach emails by leveraging insights from the marketing agent’s top-performing content.
- The marketing agent refined its campaigns based on sales feedback, ensuring they resonated with prospects.
- The customer support agent shared recurring pain points, which both sales and marketing used to fine-tune their messaging.
Within weeks, these agents transformed from independent systems into a cohesive team. The factor scores reflected a significant improvement in their overall performance, indicating a higher level of general mental capability. The result was not only improved efficiency but also deeper alignment across the organization.
What’s Next?
We’re just beginning this journey at Lyzr, but the potential is clear.
OGI represents a new way of thinking about AI—not as individual tools for individual tasks but as a collective intelligence that drives the entire organization forward. Just as human intelligence, particularly the ‘g factor,’ reflects the correlations among various cognitive abilities, OGI integrates diverse data points to enhance overall organizational performance.
By creating a knowledge mesh that connects every part of your business, OGI enables you to:
- Adapt to change in real time.
- Align your efforts with customer needs.
- Innovate faster and smarter than ever before.
We’re excited to see what the future holds, and we’re committed to helping organizations harness the full potential of OGI.
Lyzr OGI will be generally available by the end of Q2 2025.
If you’re ready to take your organization’s intelligence to the next level, we’d love to help you get started.
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