Case Study · Witzeal

AI-Backed Player Insights Help Witzeal Level Up Retention

      Faster Response Times
      Lower Support Costs
      Enhanced Customer Experience
    

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About the company

Witzeal is a leading gaming technology company offering immersive digital experiences to millions of users. Their platform sees high engagement, requiring seamless customer support at scale.

The challenge

The problem statement

High Chat Volume

Handling 3,000-3,500 daily chat sessions, each with multiple messages, required a scalable AI-powered support system.

Delayed Human Support

With growing queries, manual customer support led to long wait times, impacting user experience.

API Integrations & Automation Needs

Witzeal needed custom API integrations, AI-human handoff, and automated query tracking to streamline operations.

The approach

How Lyzr solved it

With Lyzr, Witzeal deployed an AI-powered chat support agent, built for real-time engagement and intelligent query resolution.

Custom AI Chat Agent

Fully integrated into Witzeal's workflow, automating responses and improving efficiency.

Scalable AWS Infrastructure

Using Agent Factory Servers, RAG Servers, MongoDB Nodes & Qdrant Nodes, Lyzr ensured performance, scalability, and security.

AI-Human Handoff

Achieved a low agent transfer rate (<10-15%), reducing dependency on manual interventions.

Results

The outcome

Faster Response Times

AI-assisted chatbots provided instant answers, reducing wait times significantly.

Lower Support Costs

AI automation reduced dependency on human agents, cutting operational costs.

Enhanced Customer Experience

Seamless query resolution, session tracking, and personalized responses improved user engagement.

Security

How Lyzr handled security

Compliance

Lyzr Agent Platform is SOC2, GDPR, and ISO 27001 compliant, ensuring enterprises can run their critical workloads safely.

Data Residency

The data resides within the customer's own cloud, ensuring 100% ownership and adherence to data residency requirements.

Reflection

Lyzr's reflection module reduces the chances of hallucination. This feature is enabled in most critical applications for higher accuracy.

AI-Backed Player Insights Help Witzeal Level Up Retention