Grounded Answers
Our AI agents pull answers only from your verified knowledge bases.
Why ChatGPT for customer support fails enterprises
ChatGPT shows promise, but enterprise support demands security and control that a public tool can't provide. Lyzr GPT delivers the required enterprise AI architecture.
Data privacy risks
Ungrounded, inaccurate answers
No enterprise governance
The Enterprise Answer
to ChatGPT for Support
Lyzr GPT isn't just a chatbot. It's an enterprise AI platform with the governance, data control, and secure integrations needed for reliable, production-grade support automation.
Agent Copilot
Provides your team with secure, context-aware suggestions and case summaries.
Secure Workflows
Automate ticket routing, prioritization, and other helpdesk tasks with full audit trails.
Brand Governance
Enforce brand voice, tone, and compliance rules across all interactions.
Private by Design
Deploy within your VPC or on-premise, ensuring your data stays yours.
Workflows
Workflows
Deploy governed AI across your support operations to safely automate repetitive tasks, assist agents, and elevate customer satisfaction scores.
Ticket Deflection
Resolve common questions using answers from your secure, verified knowledge base.
Live Agent Copilot
Suggest compliant, accurate responses for agents in real-time during live chats.
Interaction Wrap-Up
Automatically generate accurate, structured summaries and notes for your helpdesk.
Lyzr's agentic workflows ensure every AI interaction is secure, auditable, and fully aligned with your business rules.
Unlock Measurable Value,
Not Just Quick Wins
Reduce Average Handle Time
Equip agents with instant, grounded data to resolve customer issues faster.
Increase FCR and CSAT
Deliver precise answers from your KB to solve problems the first time, every time.
Enhance Agent Productivity
Automate repetitive tasks so agents can focus on complex, high-value work.
Scale Support Operations
Expand your support capabilities without linearly increasing your headcount.
Lyzr's Core Architecture
Built for Trust
Our platform provides the end-to-end tools for building, deploying, and managing secure and reliable AI agents for enterprise customer support.
Knowledge Grounding
Ensure accuracy by restricting AI to your approved and verified documentation.
Secure Integrations
Connect seamlessly with your existing helpdesk, CRM, and other internal systems.
Multi-Model Orchestration
Use the best LLM for each specific task instead of being locked into one provider.
Governed AI Workflows
Define precise rules for escalations, agent handoffs, and other automated actions.
Full Auditability
Track every AI interaction, decision, and data access point for compliance.
The Platform vs. The Tool
A Clear Distinction
| Feature | ChatGPT Enterprise | Basic Chatbots | Lyzr |
|---|---|---|---|
| Data Privacy Model | SaaS-based | Varies by vendor | Private VPC or On-prem |
| Knowledge Grounding | Limited control | Simple keyword match | Verifiable citation |
| Model Control | Vendor locked-in | Proprietary model | Multi-model orchestration |
| Governance | Basic user roles | Limited guardrails | Granular policy enforcement |
| Audit Logs | Usage metrics | Minimal logging | Full interaction audit trails |
| Helpdesk Integration Depth | API-level only | Surface level | Deep workflow integration |
| Deployment Flexibility | Public cloud | SaaS only | Private cloud and on-premise |
| Cost Model | Per-seat license | Tiered pricing | Consumption-based scale |
| Escalation Control | Manual handoff | Basic triggers | Context-aware routing |
| PII Redaction | API based | Often missing | Infrastructure-level |
Why Lyzr for your
support AI?
Total Data Control
Deploy in your VPC or on-premise so data never leaves.
Model Agnostic
Avoid vendor lock-in and use the best AI models for your specific tasks.
True Governance
Implement robust access controls, guardrails, and audit logs for compliance.
Scalable Cost
Our consumption-based pricing scales predictably as your adoption grows.
Trusted by CX
Leaders
Global enterprises across regulated industries choose Lyzr to build secure, scalable, and high-performing AI support solutions that protect their customers and their brand reputation.
Lyzr transformed our support. We cut AHT by 30% because agents get instant, verified answers from our KB. It's faster for customers and safer for us, removing the risks we saw with public tools like ChatGPT. We now have the control and governance we need to scale confidently.
Head of CX · B2B SaaS Enterprise
Zero
Data exfiltration incidents
Deploy Enterprise Support AI
in Four Steps
Define Scope
Identify key workflows for automation and agent assistance.
Connect Sources
Securely integrate your helpdesk and private knowledge bases.
Build Agents
Configure Lyzr AI agents with your business rules and guardrails.
Launch & Monitor
Go live with a pilot group and track performance against KPIs.
Frequently Asked Questions
About ChatGPT for Customer Support
Why not just use ChatGPT Enterprise for customer support?
ChatGPT Enterprise is a powerful tool but lacks the deep governance, model choice, and private deployment options required for regulated industries. It is a single-vendor, SaaS-only solution, which introduces risks around data control, vendor lock-in, and cost scalability that Lyzr's architecture is designed to solve.
Is Lyzr's platform safe for sensitive customer data?
Yes. Lyzr is designed for security. It can be deployed in your private cloud or on-premise, ensuring sensitive data never leaves your control. We provide PII redaction, access controls, and full auditability.
How does Lyzr connect to our existing helpdesk?
Lyzr offers deep, workflow-level integrations with major helpdesks. This goes beyond simple chatbots to enable actions like intelligent ticket routing, automated summaries, and providing agent-assist directly within their existing workspace.
How do you prevent AI hallucinations?
Our core feature is knowledge grounding. The AI is restricted to only use your verified, approved knowledge sources for answers. This dramatically reduces hallucinations and ensures accuracy, with options for human-in-the-loop review.
What are the risks of using ChatGPT for regulated industries?
The primary risks involve data privacy, lack of audit trails, and model dependency. Using a public SaaS AI for regulated data can violate compliance standards. Lyzr mitigates this with private deployment and comprehensive governance features.
Will support automation replace our human agents?
No, it empowers them. Our platform handles repetitive, low-value tasks, freeing up your expert agents to focus on complex, high-empathy customer issues where they add the most value, improving both efficiency and job satisfaction.
Can we migrate from a ChatGPT pilot to Lyzr GPT?
Absolutely. Many of our clients start with a simple pilot and come to us when they need to scale with enterprise-grade security and governance. We help transition your use cases to a production-ready architecture built for long-term success.
How does your platform improve metrics like AHT and FCR?
By providing agents with instant, accurate information, Lyzr reduces the time they spend searching for answers, lowering AHT. Because the answers are grounded in your KB, they are more accurate, leading to higher first-contact resolution.
What's the difference between ticket deflection & agent assist?
Ticket deflection resolves customer queries automatically without human intervention, using verified knowledge. Agent assist is a copilot that provides real-time support and suggestions to your human agents, making them faster and more accurate.
How does the handoff to a human agent work?
Our workflows allow for intelligent escalation based on triggers like sentiment, keywords, or low AI confidence. The entire conversation history is seamlessly transferred to the agent so they can pick up where the AI left off.
Got a use case in mind?
8 weeks from use case to
8 weeks from use case to
agents running in production.
Platform, people and FDEs, all in. Bring your environment. We’ll co-build and stay until it’s
live.