Grounded Answers
Our RAG engine uses your knowledge base to provide accurate answers.
Why ChatGPT for Customer Experience Fails Enterprises
Lyzr delivers a secure, governed, and enterprise-grade AI platform to automate and elevate your customer experience, moving beyond the limits of generic consumer tools.
Secure data handling
Consistent brand answers
Integrated CX workflows
Beyond the Prompt:
Your CX AI Platform
Lyzr provides the essential enterprise layer for true customer experience automation, connecting securely to your data and systems to drive measurable outcomes.
CX Integration
Connect natively with Salesforce, Zendesk, and other essential CX tools.
Robust Governance
Utilize LLM guardrails and policy controls to ensure compliance and brand safety.
VoC Analytics
Automate sentiment analysis and QA across all customer interactions.
Omnichannel Core
Deploy consistent, intelligent support agents across every channel.
AI
AI
Move from concept to impact with AI agents built for enterprise CX workflows that target the metrics that matter most to your support operations.
Support Automation
Integrate with your helpdesk to automate ticket resolution.
Live Agent Assist
Provide agents with real-time, accurate information from your knowledge base.
Automated QA
Analyze 100% of interactions for compliance, sentiment, and quality.
Stop wrestling with inconsistent agent performance and fragmented data. Lyzr unifies your CX intelligence.
Move Beyond Chatbots
to Measurable ROI
Improve CSAT and FCR
Deliver consistently accurate answers that resolve customer issues on the first try.
Reduce Average Handle Time
Empower agents with instant access to grounded information, reducing research time.
Increase Ticket Deflection
Deploy self-service AI that contains and resolves issues without agent intervention.
Ensure Full Compliance
Enforce business rules and policies across all automated chats.
ChatGPT for Customer Experience
on Our Platform
Lyzr provides the essential enterprise architecture to make generative AI safe, reliable, and effective for complex support environments.
RAG Knowledge
Ground every AI response in your approved, private enterprise knowledge sources.
CRM & CCaaS Sync
Enable deep, workflow-driven integrations with Salesforce, Zendesk, and others.
Configurable LLM Guardrails
Set strict controls for tone, brand voice, policy adherence, and data access.
Complete Audit Logs
Maintain full observability over every AI interaction for review, QA, and compliance.
Omnichannel Core
Build once and deploy consistent, intelligent AI across all customer channels.
How Does Lyzr's AI
Stack Up?
| Feature | ChatGPT Enterprise | Single-Model AI | Lyzr |
|---|---|---|---|
| Knowledge Grounding | Public data | Single knowledge source | Private RAG knowledge |
| CX System Integrations | No native connectors | Point-to-point only | Native CRM/CX sync |
| Guardrails & Policies | Limited rule engine | Basic policy rules | Granular policy engine |
| PII Controls | No built-in PII | Limited redaction ability | Automated PII redaction |
| Workflow Action | No task execution | Single step actions | Multi-step agent actions |
| Analytics & QA Automation | No QA functionality | Basic dashboards | Automated QA & VoC |
| Real-time Agent Assist | Requires copy-paste | Delayed suggestions | Instant, in-context help |
| Omnichannel Support | API-only access | Siloed by channel | True omnichannel core |
| Automated Deflection | No containment logic | Keyword-based rules | Intelligent issue containment |
| Compliance Controls | Not auditable | Manual auditing | Full auditability |
Go Beyond Experiments
with Governed AI
Governed Outputs
Ensure every AI interaction is consistent, compliant, and safe.
Enterprise Security
Benefit from SOC 2 compliance, PII redaction, and role-based access.
Rapid Time-to-Value
Deploy faster with pre-built CX templates and secure data connectors.
CX Impact
Track performance with integrated dashboards for QA, VoC, and metrics.
Trusted by CX
Leaders
Leading customer experience teams rely on Lyzr's enterprise AI platform to deploy secure, scalable, and governed automation that improves agent efficiency and boosts CSAT.
Lyzr's platform was a game-changer for our support operations. We cut our average handle time by 30% within the first quarter by giving our agents grounded, real-time answers. It moved us from inconsistent support to a truly scalable, high-quality customer experience our users love.
VP, Customer · Experience at FinTech Innovations
Zero
Data exfiltration incidents
Launch Your Enterprise CX
AI in Weeks
Discover & Plan
We map your use cases, data sources, and target metrics.
Connect Your Systems
Securely integrate your knowledge bases, CRM, and helpdesk tools.
Define Guardrails
Configure AI policies, access controls, and brand safety parameters.
Launch and Optimize
Go live and use our analytics to continuously improve performance.
Your Questions About
AI for Customer Experience
Why not just use ChatGPT for customer experience teams?
ChatGPT is a powerful tool for drafting content, but enterprise CX requires more. It lacks native CRM integrations, robust security controls for PII, and the governance needed for regulated industries. Lyzr provides an enterprise-grade platform that adds these critical layers, ensuring your AI is secure, compliant, and effective.
How does Lyzr ensure the AI provides accurate information?
Lyzr uses Retrieval-Augmented Generation (RAG) technology. This means our AI is grounded in your company's private, verified knowledge bases. It doesn't hallucinate or invent answers; it retrieves and synthesizes approved information, ensuring consistency and accuracy.
Can this AI integrate with our existing tools like Zendesk?
Yes. Lyzr is built for the enterprise tech stack. We offer pre-built, secure connectors for major CRM and helpdesk platforms like Zendesk and Salesforce, enabling seamless data flow and workflow automation without complex custom development projects.
Is this platform secure for our data?
Absolutely. Security is our foundation. The Lyzr platform is SOC 2 compliant, includes automated PII redaction, offers role-based access controls, and can be deployed in your own private cloud environment, giving you full control over your data.
What is the benefit of an enterprise conversational AI?
Unlike basic chatbots, an enterprise conversational AI platform like Lyzr understands complex queries, integrates with business systems to perform actions, and maintains context across channels. It delivers reliable customer support automation and powerful agent assist capabilities.
How does Lyzr improve agent performance with AI?
Our Agent Assist tools act as a copilot for your support team. The AI listens to conversations in real-time and surfaces the right information from knowledge bases and past tickets, dramatically reducing average handle time (AHT) and improving FCR.
What kind of results can we expect from QA automation?
Instead of manually reviewing 2-3% of interactions, Lyzr's QA automation analyzes 100% of them. It flags compliance breaches, identifies coaching opportunities, and tracks customer sentiment at scale, providing comprehensive insights into your team's performance and CX drivers.
How does using ChatGPT for customer experience impact compliance?
Using a generic tool like ChatGPT for customer experience can pose significant compliance risks. It lacks the audit trails, data residency controls, and policy guardrails required in regulated sectors. Lyzr's platform provides these essential governance features out of the box.
What makes Lyzr's approach to ticket deflection different?
Many systems deflect tickets using simple keyword matching. Lyzr's AI understands user intent, accesses knowledge to provide real answers, and can execute simple workflows. This leads to higher successful containment rates because customers get their problems solved.
Can we control the AI's responses and brand personality?
Yes, you have complete control. With Lyzr's LLM guardrails, you can define the AI's tone of voice, enforce brand guidelines, set rules to prevent it from discussing certain topics, and ensure all automated interactions align perfectly with your company's standards.
Got a use case in mind?
8 weeks from use case to
8 weeks from use case to
agents running in production.
Platform, people and FDEs, all in. Bring your environment. We’ll co-build and stay until it’s
live.